Privacy Policy

1. Scope This Privacy Policy explains how Agility Shipping & Logistics Limited ("Agility") collects and processes personal information through our website, portals, and logistics operations. 2. Information We Collect Account data: name, email, phone, login metadata. Shipment data: tracking identifiers, sender/recipient data, declared values, addresses, and supporting documents. Payment data: payment references, receipts, account allocations, and transaction records. Operational data: device/browser signals, IP address, security logs, support conversations, and service usage events. 3. How We Use Information To provide shipment processing, delivery coordination, billing, account management, customer support, fraud prevention, and legal compliance. To communicate operational updates, service notices, and customer-requested notifications. To improve reliability, performance, and user experience. 4. Legal Bases and Consent We process data where necessary to perform a contract, comply with legal obligations, protect legitimate interests, or where consent has been provided. Where consent is required (for example, optional communications or non-essential cookies), you can withdraw consent through available controls. 5. Sharing and Disclosures We may share data with carriers, customs agencies, payment processors, communications providers, storage providers, and technical vendors solely for service delivery and compliance purposes. We may disclose data when legally required or to protect rights, safety, and security. We do not sell personal information. 6. International Transfers Where data is processed outside your jurisdiction, Agility uses reasonable contractual and operational safeguards consistent with applicable law. 7. Security We implement administrative, technical, and organizational controls appropriate to data sensitivity, including access controls, encryption where feasible, audit logging, and monitoring. No system is absolutely secure, but we continuously improve controls. 8. Retention We retain data for as long as required for service delivery, accounting, fraud prevention, legal obligations, claims handling, and dispute resolution. Retention periods vary by record type and legal requirements. 9. Your Rights Subject to local law, you may request access, correction, deletion, restriction, objection, and data portability. You may also request communication preference changes and cookie preference changes. 10. Children's Data Our services are not intended for children without lawful consent. If you believe a child submitted data improperly, contact us for review. 11. Policy Updates We may update this policy to reflect legal, operational, or technical changes. Material updates will be published with a new version date and may require renewed acceptance. 12. Contact Privacy requests and complaints: agilityshippinglogistics@gmail.com