Terms of Service

1. Acceptance of Terms By creating an account or using Agility Shipping & Logistics Limited ("Agility") services, you agree to these Terms of Service. If you do not agree, do not use our services. 2. Service Scope Agility provides freight forwarding, package handling, delivery coordination, and related logistics services. Service availability, transit times, and pricing may change without notice. 3. Customer Responsibilities You must provide accurate shipment details, lawful content declarations, and valid contact information. You are responsible for ensuring your destination and warehouse addresses are entered correctly. You are solely responsible for any loss, delay, return, non-delivery, or misdelivery caused by an incorrect, incomplete, illegible, outdated, or misformatted address submitted by you, the sender, or the merchant. Agility is not responsible for packages lost or not received where address details were entered incorrectly, including missing mailbox/suite/unit identifiers. Any address-correction, return, storage, disposal, customs, re-delivery, or related charges caused by address errors are chargeable to the customer. You must not ship prohibited or restricted items unless explicitly authorized by law and by Agility. 4. Pricing, Fees, and Taxes Shipping, customs, storage, handling, and delivery fees may apply. Quoted charges may be adjusted if weight, dimensions, declared value, delivery conditions, or customs requirements differ from submitted details. Customers are responsible for duties, taxes, brokerage fees, and government charges unless otherwise stated in writing. 5. Payment Terms Payment is due as stated on invoices or account notices. Agility may pause release, dispatch, or further processing of shipments with overdue balances. Partial payments may be applied to specific items at Agility's discretion. 6. Pickup, Storage, and Unclaimed Packages Customers must arrange pickup, delivery, or other authorized release of a package within thirty (30) calendar days after Agility first notifies the customer that the package is ready for pickup or otherwise available for collection. Packages not collected or released within that period may incur storage and handling charges at Agility's then-current disclosed rates. A package remaining uncollected, undelivered due to customer inaction, or unpaid for sixty (60) calendar days after that initial notice may be designated as unclaimed and subject to final collection notice. Unless a shorter period is permitted by applicable law for prohibited, dangerous, perishable, deteriorating, or legally restricted goods, Agility will not sell or dispose of an unclaimed package under this section before ninety (90) calendar days have elapsed from the date the package was placed in Agility's custody. Before any such action, Agility will use reasonable efforts to send final written notice to the customer's contact information on file and allow at least fourteen (14) additional calendar days for collection, payment, or agreed delivery arrangements. If the package remains unclaimed after the applicable waiting and notice periods, the customer authorizes Agility, to the fullest extent permitted by Jamaican law, to sell, return, donate, destroy, or otherwise dispose of the package in a lawful and commercially reasonable manner. Where applicable law prescribes the manner of sale, notice, or distribution of proceeds, Agility will follow those requirements. Agility may apply sale proceeds first to applicable customs or excise duties, sale expenses, unpaid shipping, storage, handling, delivery, and other charges properly incurred in connection with the package, and will handle any surplus as required by applicable law. Customers are responsible for maintaining current email address and telephone information in their account. Failure to receive a notice because contact information is inaccurate or outdated does not waive amounts due or prevent Agility from exercising rights available under these terms and applicable law. 7. Package Handling and Claims Agility will use commercially reasonable care in handling shipments. Claims for loss, damage, shortage, or delay must be submitted with supporting evidence within the claim period posted by Agility. Liability is limited to the lower of declared value, proven direct loss, or applicable legal/contractual limits. Agility is not liable for indirect, incidental, special, or consequential damages. 8. Delays and Force Majeure Agility is not responsible for delays caused by customs, carriers, weather, strikes, port congestion, government actions, system outages, or other events beyond reasonable control. 9. Prohibited and Restricted Items Agility may refuse, hold, return, surrender, or destroy shipments that violate law, policy, safety rules, or carrier restrictions. Additional inspection, storage, compliance, and return costs may be charged to the customer. 10. Account Security and Access You are responsible for maintaining account credential security. You must notify Agility immediately of suspected unauthorized access. Agility may suspend accounts for abuse, fraud risk, policy violations, or legal requirements. 11. Termination Agility may suspend or terminate service access for breach of these terms, legal risk, non-payment, or misuse. Termination does not remove outstanding payment obligations. 12. Governing Law and Disputes These terms are governed by applicable Jamaican law unless mandatory law provides otherwise. Parties will first attempt good-faith resolution before court action. 13. Changes to Terms Agility may update these terms periodically. Material updates will be published with a new version date and may require renewed acceptance before continued account use. 14. Contact Legal and service questions: agilityshippinglogistics@gmail.com